Title: Senior Binding Authority Management Technician
Location: Location/ Hybrid 
Salary: £competitive

Abou the role: 
The Senior Binding Authority Management Technician is responsible for the day-to-day administration of a number of Operational and Non-Operational functions that provide input into the business management of binding authorities. This includes assisting the Binding Authority Services Manager with relationship management and oversight of Operational Services that have been outsourced to the business outsource service provider(s) in addition to those functions retained within the company.

About the Department & Team:

• To provide efficient and effective support to all LSM “front office” functions and business entities
• Continuously review systems and processes within the end-to-end underwriting process, with the aim to improve efficiencies and productivity.
• Responsible for the efficiency and compatibility of systems and processes between all LSM offices.
• Keep abreast of, and understand the impact of, market processes and initiatives that potentially could impact the syndicate’s operations.  
• Accountable for the delivery of MI requirements to the business and the continual improvement of the format, performance and delivery of MI and BI.
• To engage in project design and delivery by taking a lead role in the definition of business requirements and related process change for both enhancements and new trading opportunities, in conjunction with the Change and IT teams.
• Accountable for the quality and timeliness of underwriting information recorded in the core systems
• Develop the strategy for the use of the service company and Broker 258
• Responsible for the transaction of business between overseas offices and the syndicate and between the syndicate and Xchanging.
• Provides the broking interface to support the transaction of facilities for third party coverholders, the placement of outwards reinsurance and the placement of intra-group business underwritten by the syndicate. 

Key Responsibilities:

Binder Management 

• Ensure that all in scope binders are notified to the service provider in a timely fashion and in line with agreed SLA’s. Thereafter ensuring that the service provider has set the binders up within agreed timeframes and all escalated queries are resolved,
• Overseeing the mapping review and sign off function on a divisional basis ensuring that all binders pass mapping quality control checks, 
• Working with the outsource provider, facilitating where appropriate, the timely receipt and upload of all bordereaux for in scope binders. Act as a point of reference to assist in query resolution and to resolve bordereaux provision issues when prescribed processes do not achieve required results. Where appropriate escalate issues to the Binding Authority Operations Manager. 
• Overseeing the completion of a set of regular monthly compliance checks of uploaded data, escalating potential breaches of binder terms to underwriters and the DUA team, 
• Overseeing the smooth transfer of data from the outsource provider to LSM’s internal data warehouse.
• Assisting in the integration of any new or additional systems or processes into LSM’s existing Binder Bordereaux Management process. 
• Working with the DDM Tide system, assisting in the integration of binders and the mapping and bordereaux upload process.
• Ensure that all Claims bordereaux are being reconciled, mapped and uploaded by the outsource service provider. Where required oversee the validation and reconciliation reporting through the Claims Operations team on behalf of the department.
• Liaising with the Binding Authority Services Manager, escalating issues arising in performing the overview and checking of regular upload duties, performed by the outsource provider(s) as and when required. 

Skills and Experience:

• Insurance experience within the Lloyd’s Market. Experience specifically within delegated underwriting highly desirable. Claims processing knowledge desirable.
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts 
• Demonstrable experience of meeting stakeholder requirements 
• Strong team player, with an appreciation of the need to ensure strong links are built and maintained with other business functions and areas   
• Good people management skills
• Good understanding and knowledge of end to end underwriting process  
• Good knowledge of Lloyd’s practises and procedures desirable
• Ability to work independently   
• Strong analytical skills required .