Location: London/ hybrid
Salary: £Competitive
About the role
The Operational Transformation Business Partner plays a critical role in identifying, shaping, and supporting the delivery of operational transformation opportunities across the business. This role focuses on:
- Partnering with teams across the business to understand challenges, uncover inefficiencies, and define opportunities for improvement.
- Evaluating and recommending process and/or technology-enabled solutions that align with business objectives, drawing on knowledge of automation and data tools such as Power Platform and Power BI.
- Working with internal and external developers and subject matter experts to shape and implement initiatives
- Championing a culture of continuous improvement across Operations and the wider organisation.
- Principal Accountabilities:
- Problem Discovery & Solution Design
- Partner with teams to diagnose current processes, uncover pain points, and identify improvement opportunities.
- Evaluate and propose process and/or technology-enabled solutions, drawing on knowledge of automation and data tools such as Power Platform and Power BI.
- Work with internal developers and SMEs to assess feasibility and prioritise opportunities.
- Act as a bridge between operational teams and technical enablers, ensuring business needs are clearly defined and translated effectively.
- Define and track the expected value of operational improvement initiatives, including efficiency, effectiveness, and customer impact.
- Support change management by helping teams understand, adopt, and embed new ways of working.
- Shape metrics and performance indicators to assess the impact of implemented changes.
- Help teams iterate improvements based on feedback and data insights.
- Apply operational excellence tools and techniques (e.g. Lean) to support structured problem solving.
- Document improved processes in maps and SOPs, ensuring clarity and sustainability.
- Coach teams in identifying inefficiencies and enabling continuous improvement thinking.
- Build strong relationships with stakeholders across the organisation, acting as a trusted advisor on operational transformation.
- Facilitate collaborative sessions and workshops to co-design solutions with stakeholders.
- Drive alignment and understanding across diverse teams and ensure that improvement initiatives remain business-led.
Experience
- Proven experience in an operational excellence, business improvement, or transformation consulting.
- Strong understanding of automation and data tools (e.g. Power Platform, Power BI) and their business applications.
- Experience applying process improvement tools and techniques (e.g. Lean, value stream mapping).
- Experience in insurance/reinsurance (desirable).
- Excellent problem solver with a structured, analytical mindset.
- Strong stakeholder engagement and influencing skills across all levels.
- Ability to translate complex processes and data into clear, actionable recommendations.
- Comfortable working autonomously and managing multiple priorities.
- Skilled in stakeholder facilitation, workshop design, and collaborative problem-solving.
- Ability to advise and shape solutions rather than focus solely on delivery.
- Act with integrity;
- Act with due skill, care and diligence;
- Be open and co-operative with Lloyd’s, the FCA, the PRA, and other regulators;
- Pay due regard to the interests of customers and treat them fairly; and
- Observe proper standards of market conduct.
- Act to deliver good outcomes for retail customers.