Location: City of London
Salary Range: Competitive package
Reporting to: Marine Liability Claims Manager
Type: Permanent / Hybrid (3 days office, 2 days remote)
This role is responsible for managing and handling Marine and Energy Liability claims within the London Market. Acting as deputy to the Marine Liability Claims Manager, the position provides leadership and technical guidance to the claims team. The role plays a key part in the day-to-day operation and control of the claims function, ensuring Marine Liability and Special Risks claims are settled in a timely and equitable manner, while continually driving improvements in service delivery and quality standards.
- Take the lead on handling complex Marine and Energy Liability claims under the guidance of the Claims Manager.
- Deputise for the Claims Manager and act as a point of escalation when required.
- Provide structured feedback to underwriters and management on claims trends, risk issues, and underwriting quality.
- Ensure claims are managed in line with agreed service level agreements and claims philosophies.
- Support recruitment, onboarding, mentoring, and training of junior and developing team members.
- Ensure compliance with Lloyd’s minimum standards and support claims colleagues in meeting regulatory and market requirements.
- Maintain oversight of complaint handling, ensuring issues are logged, managed, and concluded in line with policy.
- Produce management and departmental reports as required.
- Attend market meetings, conference calls, and external discussions when necessary.
- Collaborate with internal stakeholders and contribute to ad hoc projects and process improvement initiatives.
- Ensure fair customer outcomes are embedded in all claims handling activities.
- Ideally around 10 years’ experience handling Marine Liability claims, including exposure to US Liability within the London Market and/or freight liability.
- Strong working knowledge of ECF and Lloyd’s Claims Schemes.
- Experience with Binder and Delegated Authority business is advantageous.
- Excellent interpersonal skills, with proven experience liaising with brokers, lawyers, loss adjusters, and third-party providers.
- Strong written and verbal communication skills.
- High levels of organisation, numeracy, and time management.
- IT literate, with a good working knowledge of Microsoft Office.
- ACII qualification or working towards professional accreditation.