Location: London/ Hybrid
Salary: £65,000
Purpose of the Role:
To provide a quality claims advocacy service with responsibility for ensuring the effective management and settlement of claims within our energy upstream business line (including oil/gas operational energy package, offshore construction (WELCAR), hull and machinery, and some energy liability).
Key Role Accountabilities:
Main Responsibilities:
- Management and control of complex energy upstream claims. The claims could involve the following business classes: operational energy package, offshore construction (WELCAR), hull and machinery, energy liability, loss of hire, and loss of production income.
- On receipt of claim notification, identify risk, review details in conjunction with coverage/wording afforded, acknowledge to client/intermediary, prepare claims file accurately and promptly and maintain in-house computerised claims records.
- Producing claims information and presenting to insurers, either in written or networked format; and dealing with any resultant instructions, queries and enquiries.
- Monitoring insurers’ agreement and payment of funds and ensuring that payment is made to the appropriate beneficiary.
- Reporting any claims difficulties immediately to management.
- Ensuring relevant insurer’s instructions are notified to Client/expert and vice versa.
- Building meaningful relationships with Clients, experts and insurers by dealing with them in a prompt, friendly and professional manner at all times.
- Ensuring effective liaison with placing colleagues, including, where required, the maintenance and provision of claims statistics for renewal or similar purposes.
- Ensuring effective liaison with accounting colleagues both in respect of collection/payment of funds, any queries and the subsequent clearance of accounting entries.
- Keeping up to date with market and system changes.
- Monitoring workload and reporting to management as appropriate.
- Undergraduate degree in business, law, economics, or engineering preferred but not required.
- ACII qualified or in progress. CILA qualification/progress will also be considered.
- 3+ years with a broker, insurer, lawyer, or loss adjuster handling upstream energy claims. Alternatively, we would consider someone with experience in other energy lines, property, or marine, who has an interest in moving into upstream energy.
- Language skills desirable but not required (especially Spanish).
- Knowledge of ECF/CLASS.
- Ability to use Word, Excel and PowerPoint.
- Strong numeracy skills.
- Strong communication skills.
- Ability to work effectively as part of a team.
- Ability to work under pressure and meet deadlines.
- Proactive and ambitious – willing to take on challenges and grow technically and professionally.