Title: Claims Adjuster – Liability
Location: London/ Hybrid
Salary: £60,000 + pa

About the role

To assist the Assistant Claims Managers and Head of Casualty Claims to further develop the company’s market leading Liability claims offering, in order to contribute to the attraction and retention of profitable business.
To assist in delivery of the Claims Business Plan through management of claims issues arising from a designated book of business and development of nominated client relationships.

Role responsibilities:

Delivery, through personal ownership and via the team, of a first-class service to all customers
Management of claims arising from the designated portfolio (to include those beyond personal authority) – this may be achieved by personal ownership or by working with a more experienced colleague
Ownership of nominated client relationships to ensure delivery of Claims services to support and develop business objectives
Liaison with Underwriters to assist in ensuring that they are fully briefed on claims issues at an individual level
Ensuring fair customer outcomes & commerciality when decision making in line with the business values
To have a clear understanding of the company's risk appetites in terms of delegated authority, conduct and financial crime
Champion the company values and work in accordance with the organisational behaviors
To be aware of and comply with the relevant rules and regulations in relation to financial crime & conduct

Technical Requirements:
The following are essential for this role:

Demonstrable experience handling casualty claims in the Lloyd’s market (ideally international rather than UK) ECF – good working knowledge
ACII, or progression towards (but expected to complete at the business) or law degree
Comfortable working with internal and external stakeholders
In depth knowledge of the workings of the London market
Good communication skills
Good customer service skills

The following are desired for this role:

Skills & Behaviours:
The following are essential for this role: