Claims Adjuster

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Claims Adjuster

Claims Adjuster

  • Location:

    City of London

  • Contact:

    Aaron Gavin

  • Contact email:

  • Job ref:


  • Published:

    11 days ago

  • Expiry date:


Purpose of the Role

To handle inwards claims in accordance with Individual Authority. To provide support to Claims Managers and Head of Claims in managing and reviewing claim files, creating and maintaining claims records and providing management information.

To undertake a structured training programme with aim of developing claims handling skills.

Key Tasks
Inwards Claims Management

Entry and maintenance of Claims Management System.

Organising and running reports from CMS.

Claim file management, including retrieving brokers claim files, document management, scanning and document retention.

Agreeing and settling claim bordereaux.

Agreeing and arranging for settlement of valid covered claims upon selected accounts, subject to terms of individual authority.

Analysis and review of individual claims upon programmes where managed syndicate leads, and follows as required, subject to terms of individual authority.


Preparing various management reports for internal and external purposes as required.

Competence Profile
Relationship Management

Able to maintain ongoing relationships with brokers, third party experts and colleagues

Administration and Compliance

Able to operate at all times to the standards and rules of any applicable regulatory bodies and guidelines applicable within Atrium and those set out in the firm’s standards documents


Able to input data and maintain records with a high degree of accuracy and attention to detail

Personal Development:

Able to ensure competence is attained and maintained.

Required Knowledge, Skills

Knowledge of underwriting and reinsurance appropriate to the role

Developing an understanding of the insurance market, industry and people.

Knowledge of the main issues affecting the insurance market

Knowledge of the standards and rules of the regulatory bodies and those set out in Atrium’s standard procedures

Knowledge of the types of business transacted by the syndicate.

IT skills (Word, Excel and other software packages used within the business)

Relationship skills

Develop Negotiation skills

Develop Decision making skills

Develop Financial Awareness


Analytical skills

Communication skills