1. Role purpose
To manage and complete a portfolio of complex project work while providing assistance, guidance and development to fellow team members, extending this support to other areas of Miller or externally when required.
2. Role deliverables
Detailed understanding of insurance contract documentation to enable:
• Assisting in the delivery of the migration plan and implementation between legacy and new platform
• Support ing the business in migrating, cleansing and updating to data the new system
• Accurate and timely production of (complex) insurance documents including slips, EOC’s and invoices using Miller systems and populating/ transferring data as required
• Work alongside IT to maintain systems, contribute to and implement new systems and upgrades as appropriate, including processing of data/ reports as needed
• Manage the processing of the more complex accounts, wordings or Binders in the portfolio and where necessary provide support to Broker Support or Binder and the broking teams if required.
• Perform quality control checks on all documentation,processing, or once transitioned to the new system
• Where appropriate, liaise with Client Management and Broking to resolve queries raised or recommend areas of improvement
• Provide training when required
• Be a recognised expert and go to person for project queries and support in the team / BU
• Regularly participate in testing and other ad-hoc activity when required
• Adhere to and meet fully the expectations of Miller, as set out in its policies and procedures, training material, and embedded in its systems and controls. Our policies and procedures are written to encapsulate the compliance, legal and financial crime related legislation and regulations which apply to Miller.
• Comply with any external rules and requirements imposed on individuals performing their role at Miller, such as Lloyd’s byelaws and FCA rules. 
• Promote Miller brand and values to enhance Miller’s reputation in the market
3. Competencies
Quality and continuous improvement
Delivers high quality work autonomously, including some more complex work.
Maintains standards even when under pressure and requirements change.
Provides accurate information for others, showing an advanced understanding of relevant systems and processes.
Anticipates changing system and process needs for own team.
Identifies areas for improvement to ensure quality of own work, and possibly others’, ensuring standards are met in the team.
Actively seeks and gives feedback to improve own and others’ work.
Seeks to learn from mistakes to keep improving own and the team’s work.
Identifies ways to innovate and improve efficiency within own team, contributing options and supporting implementation.
Planning and organising
Plans and prioritises own work, managing unexpected events and interruptions to deliver to agreed deadlines.
May supervise the work of others, agreeing distribution of work, setting deadlines and priorities.
Communicates plans to others and agrees adaptations where needed.
Secures and allocates required resources.
Monitors progress against plans and adapts to changing priorities.
Suggests and delivers process improvements for the team or own area of responsibility.
May manage small projects and have responsibility for some more complex parts of larger projects.
Problem solving and decision making   
Resolves some complex problems within the team / area of responsibility. May delegate some routine problems to others.
Anticipates common and less common problems impacting the team and takes preventative measures.
Analyses information and the analysis of others, identifying key issues and seeking additional information to inform decisions.
Reviews existing options, identifies alternatives and makes recommendations.
Considers impact of decisions for the team and function / division.
Acts as a resource for problem solving for the team.
Influencing, persuading and communicating with others
Identifies key messages, sometimes from more complex information.
Considers needs and preferences of audiences, adapting communication content, tone and channel accordingly.
Writes persuasively to engage and gain buy-in of audience.
Contributes to communication plans for own team.
Identifies key influencers internally, building strong relationships for the benefit of the team.
Anticipates stakeholders’ challenges and proactively addresses concerns.
Handles difficult questions and challenging conversations related to own work (and that of others if managing a team).
Managing people, talent and performance
Makes fair, consistent, inclusive and unbiased people decisions.
Ensures team members are compliant with relevant policies, procedures, regulation and legislation.
Collaborates with others in function/division to achieve the team plan.
Supports implementation of people/succession plans for the team.
4. Miller values
We do the right thing
Acts with integrity. Makes principled decisions. Gives clients honest advice, especially when it is not the easiest option.
Highly professional, treating clients, suppliers and colleagues with courtesy and respect. Acts in good faith with honesty and fairness at all times. Takes compliance seriously and is responsible and conscientious.
We work as one team
Works in a collaborative way for the benefit of clients. Is positive and accessible to other colleagues and can be trusted and relied upon. Client needs are the priority; works with colleagues to deliver a professional, consistent and integrated service.
We keep to our promises
Keeps promises to clients, markets and each other. Clear and honest about what they can do and does everything to deliver what they have promised.