Location: Location/ Hybrid
Salary: £25,000 per annum
About the role
To support the Claims function with administrative services, including London and Europe. Ensure the accuracy of claims data in line with the claims manual and general compliance with regulatory and Company procedures.
Responsibilities
- Take ownership of the weekly/monthly/quarterly reporting other ad hoc reports.
- Manage claims processing in line with the business and Lloyd’s Minimum Standards and your letter of authority or if authority has been granted by an appropriate manager.
- Ensure the DOCOsoft workflow, including diaries, are proactively managed and claims recorded accurately. Ensure all relevant documentation is attached to each transaction and use comprehensive notes, outlining the current status and next steps, in order to enhance claims outcomes and reduce static claims.
- Processing and management of settled direct claims, including diaries, on DOCOsoft.
- SCM/USM daily processing and ensuring that all incorrect allocation of premium signings are bought to the attention of the UW Ops department for correction by XCS.
- Correction of any claim signings that have followed the premium signing into suspense.
- Processing of manual bridging reserves each quarter close and then the reconciliation and removal of them once the account has been updated.
- Follow up of direct/manual fees.
- Reviewing loss fund adequacy and manage recovery of loss funds on prior years.
- Upload of bordereaux’s to DOCOsoft as appropriate.
- Monitor and manage ECF/Lirma incompletes.
- General administrative support on diary/static/fee follow up for all Complex Claims adjusters during busy periods of holiday cover.
- Other Ad Hoc administrative projects that come into the CST.
- Report any suspicion of financial crime to the Money Laundering Reporting Officer immediately.
- Operate within the Company’s standards for Treating Customers Fairly as per the Consumer Duty regulatory requirements.
- Manage any potential conflicts of interest to avoid disrepute to the Company’s integrity.
- Advise Compliance and Management of any complaints immediately.