Job Title: Business Solutions Lead

Location: EMEA (major UK/EU hub)
Salary Range: Competitive + bonus & benefits
Reporting to: Head of Transformation & Digital Engagement (EMEA)
Type: Permanent | Hybrid

Overview

Own the strategy and delivery of process and digital transformation across a complex, multi-country enterprise. This role partners with senior leaders to diagnose inefficiencies, design target workflows, and implement pragmatic, automation-ready solutionsdriving measurable improvements in speed, accuracy, cost, and customer outcomes.

Key Responsibilities

• Define and execute change plans and roadmaps from current to target state for growth and transformation initiatives.
• Lead cross-functional delivery to time, quality, and budget; ensure alignment with regulatory and market requirements.
• Establish program standards, governance, and reporting; track benefits realisation and manage risks/dependencies.
• Design and implement new processes/workflows and enabling technologies to improve underwriting/operations decisioning.
• Collaborate with Technology and product owners to build solutions; maintain product vision, backlog, and roadmaps.
• Promote a culture of continuous improvement; contribute to best-practice playbooks and internal training.

What We're Looking For

• Proven program leadership within large, matrixed organisations (multi-country).
• Strong stakeholder management; able to influence senior leaders and build consensus.
• Process-first, analytical problem-solver with excellent planning and attention to detail.
• Hands-on experience delivering automation/digital change with clear top/bottom-line impact.
• Excellent communication skills; advanced Excel and PowerPoint.

Desirable but Not Essential

• Knowledge of automation and digital tech (e.g., BPM, RPA, chatbots, ML/AI).
• Consulting or business/process engineering background in financial services/insurance.
• Additional European languages (French, German, Dutch, Spanish).

About the Company

A well-established financial services organisation with a strong European footprint. Known for its collaborative, outcome-driven culture, the business is investing heavily in transformation and digital capabilities to scale efficiently and enhance customer experience across multiple markets.