Location: Birmingham, England
Salary Range: Competitive plus benefits
Type: Permanent
This 24-month Apprenticeship Programme offers an exciting opportunity to gain hands-on experience across Claims and Underwriting Operations. Structured as a two-part rotation—12 months in each area—the programme provides a well-rounded introduction to the insurance cycle and the operational backbone that supports it.
Combining 80% on-the-job learning with 20% structured training, the programme helps apprentices build essential industry knowledge, practical skills, and a strong foundation for a future career in operations, underwriting, claims management, or risk analysis.
Upon completion, successful candidates will earn the Insurance Practitioner Level 3 Apprenticeship Standard and Certificate in Insurance (Cert CII), along with potential pathways into a permanent position.
Underwriting Operations (12-Month Rotation)
Support underwriting teams in delivering high-quality client service by managing key operational tasks such as:
- Recording and inputting insurance risk information
- Booking and processing policy-related transactions
- Preparing policy documentation
- Managing mid-term adjustments and endorsements
Claims (12-Month Rotation)
Understand the post-incident response process by contributing to the efficient handling of claims. Responsibilities include:
- Assisting with the execution of claims handling strategies
- Collaborating with internal teams and external stakeholders such as clients and brokers
- Supporting the timely and accurate resolution of claims in line with service standards and regulatory guidelines
- A competitive salary with progression opportunities
- A comprehensive benefits package
- Fully supported learning with time allocated for study and coursework
- A recognised qualification (Cert CII) and Level 3 Apprenticeship Standard
- The chance to secure a permanent role upon successful programme completion
- Personal and professional development in a diverse and inclusive working environment
We’re looking for enthusiastic and driven individuals who are ready to launch their careers in a fast-paced, professional environment. No prior insurance experience is necessary.
Essential Qualifications and Skills:
- Minimum A-levels (grade C or above) or equivalent (e.g., Scottish Highers, Junior Certificate in Ireland)
- GCSE English and Mathematics
- Proficiency in written and spoken English
- Strong attention to detail and high levels of accuracy
- A customer-focused mindset with excellent interpersonal skills
- Clear and confident communication, both written and verbal
- A proactive approach with the ability to adapt and learn quickly
- Strong time management and organisational skills
- A team-oriented attitude with a curiosity to learn and a drive to improve
This opportunity is within a global insurance environment known for its commitment to risk expertise, operational excellence, and inclusive values. Operating in over 50 countries and territories, the company delivers a wide range of insurance products, supported by local knowledge and international collaboration.
Employees are encouraged to grow professionally through structured learning, mentorship, and exposure to international best practices. Ethical conduct, social responsibility, and respect for diverse perspectives are core values, and initiatives focused on environmental sustainability, equality, and community engagement are actively supported.