What can you expect?
- To produce of evidence of the delivery of Placement Plus services to insurers for the facilities and panels.
- To ensure service of Portfolio Solutions facility insurers is clearly understood and measured.
- To identify opportunities to enhance client value with the provision of solutions for the Marsh UK Practices
What you will be rewarded with?
- We offer and embrace a hybrid working model that nurtures a collaborative working environment in the office 3 days per week allowing 2 days per week to be spent working on a remote basis.
- Competitive Benefits Package including: 27 days annual leave, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more
- Generous Family Leave including: 6 months paid maternity leave, 4 months paid paternity leave, 6 months paid adoption leave plus shared parental leave options. To help ease the transition when you return to work you will be able to work 8 weeks at 80% of your normal work pattern and receive 100% of your normal salary
We will rely on you to:
Building Quality Relationships
- Provide support and information for the Marsh offices on insurer relationships and offerings
- Develop quality relationships with facility insurers, UK Market Division and Marsh colleagues
Facility System Support
- To have a workable knowledge of how ET2 works at the Marsh side.
- To be fully aware of how ET2 works at the Insurer side.
- To work with the Product Manager to advise on ET2 product development for both new and existing facility and panel products.
- To manage and deliver ET2 insurer administrative tasks, queries and support.
Provide Technical Support
- To be fully aware of the features and benefits of Portfolio Solutions facilities and provide assistance/guidance to the Marsh offices.
Liaison with Insurers
- Capture feedback from insurers with regards to the facility and panel products.
- Analyse, share and develop action plans to address identified issues.
- In conjunction with the Product Manager discuss performance against KPI’s and service management with insurers.
- On ET2 system support from the Insurer side.
Liaison with Marsh Offices & Placement Leaders
- Capture feedback from clients and Marsh colleagues with regards to the facility and panel products.
- Analyse, share and develop action plans to address identified issues.
- Manage and monitor up-coming non-facility placements with the business.
Facility Administration
- Produce and provide pipeline management information to all facility insurers and regional placement leaders.
- Produce effective service MI for Portfolio Solutions Insurers with appropriate comment/explanation (e.g. trading decisions, feedback, regional analysis, KPIs, non-competitive reports, complaints, claims etc.)
- Draft insurer reports, for review with Product Manager, as required (monthly, quarterly, renewal reports, meeting notes etc.) to evidence delivery of services to the insurers.
- Take an active involvement in ensuring the smooth transition where facilities are moving insurers & manage the implementation plan.
- Assist in the creation, maintenance & positioning of marketing information and communications for the panels and facilities (including insurer material, Portfolio Solutions material, intranet, chatter, connections, newsletters etc.).
Identify Facilities Opportunities
- Identify opportunities for expanding Portfolio Solutions offerings & work with the relevant stakeholders to deliver where possible.
What you need to have:
- Real enthusiasm to learn and help colleagues & clients
- Teamwork and ability to build relationships with new colleagues and clients
- Good understanding of data and ability to collate and present to high standard
- Organise time to complete tasks correctly and in timely manner
- Knowledge and learning about the industry, its products and practices
- Experience and commitment to career in Insurance industry
- Pursuit of Insurance Industry Professional qualifications