About the job
All aspects of monitoring & enhancing Underwriting Operations services and performance
Main duties
Responsible for the delivery of the Underwriting Support Model to the Marine and Aviation underwriting teams
Reporting line responsibilities as defined by the Group Head of Operations
Oversight of the performance of Underwriting Operations Technicians reporting to you
Conducting end of year and mid-year performance reviews
Responsible for providing training to new joiners reporting to you
Monitoring of KPIs
Oversight of KPIs ensuring all tasks are completed within SLA
Daily monitoring of Underwriting Operations Dashboard making your direct reports aware of any missed SLAs and any upcoming SLAs to be resolved
Oversight of central mailbox
Daily monitoring of central mailbox ensuring that the Underwriting Operations are maintaining the mailbox with emails being dealt with within 2 working days of receipt
Responsible for ensuring that tasks as defined in the Underwriting Operations task list are continuously transferred into Underwriting Operations away from the underwriting teams
Assisting the Group Head of Operations with the delivery of the Underwriting Support Model, both in London and in the expansion to the overseas offices. This is to include, but not limited to, involvement in outsourcing, creation of procedure documents, and conducting training workshops to outsourced business partners
General policy administration processing, including tasks contained within the Underwriting Operations Task List defined and provided by the Group Head of Operations
Preparation of materials and meeting attendance as required by the Group Head of Operations
Other tasks as required to assist the Group Head of Operations
Skills and Competencies
Experience as an Underwriting Operations Assistant
Word - Intermediate
Excel - Intermediate
Comfortable with using in-house underwriting management systems (Charisma)
Very good interpersonal skills
Excellent organisational skills
Work as part of a team
Self motivated
Capable of working to a timetable when required
Attention to detail and proper regard for accuracy
Education
GCSE Maths and English grade B or above or equivalent