Relationship Manager (12 month FTC)

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Relationship Manager (12 month FTC)

  • Location:

    United Kingdom

  • Contact:

    Piere Forbes

  • Contact email:

  • Contact phone:

  • Job ref:


  • Published:

    4 days ago

  • Expiry date:


Title: Relationship Manager (12 month FTC)
Location: London/ Hybrid 
Salary: £70k+
Main Duties
Broker Relationship Management
  • Own, manage and coordinate a number of Chaucer’s key broker relationships
  • Build solid relationships externally with our key brokers and be able to interact and be respected at all levels
  • Ability to communicate goals and strategy both internally and externally
  • Ensure Chaucer is aware of external factors which could impact plans – ‘eyes and ears’ of the market
  • Build strong working relationships with underwriters and senior staff
  • Support the Head of Distribution on management of strategic arrangements
  • Responsible for engagement actions and communications with underwriters
Strategy & Planning
  • Support the continued development, communication, and execution of the distribution strategy
  • Support business development initiatives across the syndicate and Chaucer Insurance Company
  • Be an advocate of the strategy internally with the underwriting community
Portfolios / Facilities / MGAs / Innovation
  • Identify and triage new opportunities
  • Support and drive the MGA / Portfolio strategy work
  • Support with the build and marketing of Chaucer’s MGA proposition to attract the best partners
  • Support Underwriters with the cross sell or retention of key MGA relationships
Broker Analytics
  • Interpret broker data to identify areas of focus or new opportunities for Chaucer
  • Enhance distributions ability to demonstrate ‘value’ from our strategic arrangements and facilities
  • Encourage and support the use of the broker analytics with our underwriters 
  • To be an advocate of CRM tools and encourage cultural change within underwriters to proactively target business
  • To be an advocate of data standardisation and proficient in the interpretation and analysis of data to monitor broker performance and identify opportunities
  • Encourage and drive behaviour across the group to capture more consistent data that can be used as key performance indicators with our brokers
  • Support with communication of broker performance both internally and externally with our brokers
Client (Cedent) Relationship Management
  • Support the reinsurance teams in their core client management approach
  • Act as a single point of contact in best practice cedent management for the Reinsurance teams
  • Ability to support business development initiatives across the syndicate and Chaucer Insurance Company where required
  • Complete any data request from Lloyds in relation to the broker market/ remuneration etc
  • Provide support to strategic workstreams where required
  • Support with Overseas Distribution plans and needs
Skills and Competencies
  • Experience in insurance relationship management
  • Commercial or equivalent experience
  • Experience of the London Insurance market
  • Project management skills
  • General commercial experience
  • Research, analysis & administrative skills
  • Proficient knowledge of Excel, Word and PowerPoint
  • Capability of building strong networks externally and internally
  • Good organisational skills
  • Ability to see the bigger picture/ strategically focussed
  • Good communication skills (verbal and written)
  • Good conflict resolution / negotiation skills
  • Good presentation skills
  • Good analytical skills
  • Flexibility and adaptability
  • Hard working and committed
  • Self-motivated, tenacious, and determined
  • Approachable and able to liaise with staff at all levels
  • Professionally qualified or part qualified in recognised field