Intern – Business Operations Projects

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Intern – Business Operations Projects

Intern – Business Operations Projects

  • Location:

    City of London

  • Salary:


  • Contact:

    Aaron Gavin

  • Contact email:

  • Job ref:


  • Published:

    27 days ago

  • Expiry date:


The Company

An exciting, fast-growing and niche Insurance company based in the City. We were set up to do things differently. In just five years, we already have some of the best results in the industry and have created a company known for excellence and outperformance.

This is one of the lesser known, but most interesting areas of finance. We are a global provider of specialty insurance and reinsurance. This means we provide financial protection for corporations and other insurance companies against natural catastrophes, political and credit risks, terrorism, aerospace failures, marine accidents and other large or unusual events.

We employee people from lots of different backgrounds, but what they have in common is their intellectual ability, work ethic, and their desire to work in a collaborative and fast-paced environment where they can make an impact.


Our company is growing, and our team share in that success. We are looking for motivated students who have done their research into our industry and who want a challenging experience that they will learn from.

This experience could set you up for a career in multiple industries and is relevant for a variety of well-respected professions.

We are seeking someone that has fundamental IT knowledge and a passion for all things tech – This role would involve you supporting IT projects and therefore computer literacy is key, as well as a desire to learn more about the IT systems that form the backbone of any successful financial services company.

The job

As part of our continued appetite for improvement, we are currently running an Operations Transformation programme.  This role would require someone who is comfortable with and interested in supporting project management and project delivery.  Specifics for the role include supporting the project managers and/ or workstream leads in all phases of the project life cycle:   

  • Project Initiation: 

    • Defining the main objectives of the project, its purpose, and its scope. They also identify key internal and external stakeholders, discuss shared expectations, and gain the required authorization necessary to move a project forward.

    • Oversee scope, cost, timelines, risk, quality issues, and communications.

    • Coordinate internal resources and third parties/vendors for the execution of projects

    • Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility


  • Project Planning (work with key stakeholders to create an integrated project plan focused on attaining the outlined goals): 

    • Develop comprehensive project plan to monitor and track progress

    • Outline key deliverables and milestones and identify the tasks that must be completed to complete each.

    • Structure and maintain the project plan as a living document that constantly evolves and changes throughout the project.


  • Project Execution: 

    • Complete the work that has been identified in the project plan in order to reach the goals of the project.

    • Assign this work and to ensure that tasks are completed as scheduled.

    • Manage and mitigate distractions

    • Facilitate issue resolution

    • Lead the team in working through project changes


  • Monitoring and Controlling (over the life of the project): 

    • Monitoring the progress of a project

    • Managing the project’s budget

    • Ensuring that key milestones are reached

    • Comparing actual performance against planned/scheduled performance


  • Project Closure (ensure all activities necessary to achieve project outcomes are completed): 

    • Get formal sign-off that the project is complete

    • Release any resources (budget or personnel) who are no longer needed for the project

    • Review the work of third-party vendors / partners to close their contracts and pay their invoices

    • Archive project files for future reference and use

    • Post-implementation review and/or lessons learned to understand what went well, what could be done differently, what to stop doing going forward, and improve project management practices moving forward

  • Assist the project manager in managing changes to the project scope, project schedule and project costs according to Fidelis business and project change control procedures

  • User Acceptance Testing planning and coordination


Who you’ll meet:

It is likely that your stakeholders will include some of the following, depending on which project you were aligned to:

HR is responsible for the management of the company’s most important asset —its people. It involves developing and administering programs that are designed to increase the effectiveness of the business, and establishing legally sound and commercially appropriate policies and procedures to attract, manage, develop, and retain top talent.

IT are responsible for managing our IT Networks, Systems, Issues and Projects across the group. There are a combination of Software Developers, Systems Architects, Project Managers, Service Desk Staff and employees that look after and maintain the IT infrastructure across the business

Underwriters are at the centre of our business. They are the client-facing decision makers who market our products and decide what to buy/sell. Many underwriters are qualified with the Chartered Institute of Insurance.

Lawyers: Our lawyers are involved in all stages of Fidelis’ business. They cover a wide range of work including advising on Mergers and Acquisitions, working with Underwriting in the structuring and documentation of bespoke insurance products and policy wordings and claims/coverage/litigation advice. A number of our Lawyers come from non-law undergraduate backgrounds having taken the law conversion route.

Claims professionals are responsible for managing a claim from notification through to settlement which includes determining the validity of a claim, the extent of cover and acting as the first line in detecting fraudulent activity. 

Compliance helps the business to navigate the complex laws and regulations that apply to insurance companies and to support the business’ ability to manage regulatory risks.

If it sounds daunting, don’t worry – we understand, we’ve been through it too. You’ll get a “buddy”, a recent graduate and young professional, who’ll be with you throughout the internship to act as a friendly guide and mentor.

We look forward to hearing from you!