Location: London
Salary Range: £28,000
Reporting to: Senior Underwriter
Type: Permanent / Hybrid
Overview
To provide day-to-day administrative support to Underwriters and Underwriting Assistants within a class of business, ensuring records and documentation are accurate, complete and maintained in a timely manner.
The role also involves supporting market liaison and relationship management with Lloyd’s and other relevant market bodies.
Key Responsibilities
- Enter underwriting risk data into underwriting systems, including setting up new risks, amending records and completing entries.
- Scan and attach relevant documentation to electronic document management systems.
- Maintain accurate, organised and up-to-date paper and electronic files.
- Monitor reports for incomplete risks and error items, taking corrective action and following up with Underwriters or Brokers for outstanding information.
- Identify and implement opportunities to improve the quality, efficiency and performance of the account through new ideas, processes and approaches.
- Ensure compliance with applicable regulatory, market and organisational requirements.
- Enter bordereaux and manage monthly or quarterly bordereaux reporting, including following up with Brokers and/or coverholders for outstanding information.
- Assist with reporting, meeting preparation and other general administrative activities as required.
- Support the wider underwriting function in achieving business objectives and maintaining high standards of service and accuracy.
Key Skills
- Communication: Well-developed written and verbal communication and interpersonal skills, with the ability to interact effectively with colleagues and internal and external contacts.
- Credibility: A confident, professional and approachable manner, with the ability to communicate effectively with stakeholders at different levels.
- Drive: An efficient and effective approach to work, with a willingness to contribute fully to team objectives and an enquiring, proactive attitude towards learning.
- Integrity: A strong appreciation of accuracy, organisation, confidentiality and professional standards, with a clear commitment to the role and wider team.
- Flexibility: Ability to use initiative, adapt to changing priorities and undertake a broad range of administrative responsibilities.
- Good written and verbal communication skills.
- Ability to provide effective administrative support to an underwriting function and contribute to the achievement of business objectives.
- Awareness of the insurance market and wider business environment, including potential impacts arising from changing political, economic and social conditions.
- Awareness of operational and business risks that may affect the achievement of business objectives.
- Ability to establish and maintain effective working relationships with colleagues, Brokers, market participants and other external stakeholders.
- A willingness to represent the organisation professionally when interacting with market bodies and business partners.
- Understanding of the business environment, organisational culture, values and strategic objectives.
- Ability to communicate professionally and positively with Brokers, clients, capital providers and prospective business partners.
- Ability to establish and maintain effective relationships with senior stakeholders and peers across the insurance market, including Lloyd’s and relevant market associations.
- Strong organisational skills and attention to detail.
- A proactive approach to identifying improvements and resolving administrative issues.
- A-levels or equivalent education.
- Minimum Grade B in GCSE Mathematics and English, or equivalent qualifications.
- Previous experience in an administrative, insurance or underwriting support environment would be advantageous.
- An interest in the insurance market, particularly the Lloyd’s market, would be beneficial.
- Good working knowledge of Microsoft Office applications, particularly Word and Excel.
- Comfortable using internet-based software and electronic document management systems.
- Familiarity with e-placing platforms and underwriting systems would be advantageous.