Location: London / Hybrid
Salary Range: £70,000
Reporting to: Senior Claims Leadership
Overview:
An exciting opportunity for an experienced claims professional to take ownership of complex, high-value claims on behalf of a major strategic client. This role combines technical claims expertise with client relationship management, commercial awareness, and team leadership responsibilities.
The successful candidate will act as a trusted advisor, leading claims strategy, driving positive outcomes, and ensuring exceptional service delivery across a portfolio of complex casualty, property, and professional liability claims. This position offers significant client exposure, stakeholder engagement, and the opportunity to influence both claims outcomes and broader business relationships.
Key Responsibilities:
- Lead the management and resolution of complex, high-profile claims across multiple business lines, ensuring effective delivery and positive client outcomes.
- Serve as the primary claims contact for a key strategic client, overseeing the full claims relationship and aligning claims strategies with wider commercial objectives.
- Identify coverage opportunities, risks, and potential disputes at an early stage, developing and implementing effective resolution strategies.
- Present clear, well-reasoned claims positions to clients, insurers, and other stakeholders through both written and verbal communication.
- Manage the full claims lifecycle, ensuring timely insurer engagement, settlement agreement, and payment execution.
- Coordinate effectively with clients, insurers, external experts, and internal stakeholders to maintain clear communication and progress claims efficiently.
- Build and maintain strong relationships with senior market stakeholders, enhancing credibility, trust, and long-term client value.
- Partner with broking and client-facing teams to provide claims insights, support renewals, and strengthen overall client service delivery.
- Collaborate with finance and operational teams to ensure accurate claims funding, reconciliations, and resolution of payment queries.
- Support workload management, mentor junior colleagues, and contribute to maintaining high performance standards across the wider claims function.
- Monitor market developments and emerging trends to inform client strategies and improve claims outcomes.
What We're Looking For:
- Minimum of 5 years’ claims experience gained within insurance, broking, legal, or loss adjusting environments.
- Strong technical knowledge of complex commercial insurance claims, including casualty, property, and professional liability classes.
- Proven ability to manage senior client relationships and navigate complex stakeholder environments.
- Excellent negotiation, communication, and presentation skills.
- Strong analytical and problem-solving capabilities with a commercial mindset.
- Proficiency in Microsoft Word, Excel, and PowerPoint.
- ACII qualification preferred, with a minimum of Dip CII or equivalent professional qualification.
Desirable but Not Essential:
- Undergraduate degree in Business, Law, Economics, Engineering, or a related discipline.
- Experience managing strategic or multinational client accounts.
- Previous team leadership, mentoring, or people management experience.
- Exposure to international claims programmes and cross-border stakeholder management.
About the Company:
A well-established and highly respected insurance and risk advisory business with a strong presence in the London market. The organisation is recognised for its technical expertise, client-centric approach, and collaborative culture. With continued investment in talent, technology, and service excellence, the business offers outstanding opportunities for professional development, career progression, and long-term growth within a dynamic and evolving environment.