Job Title: Senior Business Analyst
Location: London / Hybrid
Salary Range: Competitive
Reporting to: IT Leadership
Type: Permanent / Hybrid
Overview:
This is a senior business analysis role focused on supporting complex technology and change initiatives within a commercial insurance environment. The position plays a key role in translating business needs into clear, structured requirements and ensuring strong alignment between business stakeholders and technical delivery teams. It is a compelling opportunity for someone who enjoys working on large-scale transformation, improving core business processes, and shaping solutions across policy administration, integrations, and reporting.
Key Responsibilities:
- Lead requirements definition across complex projects and strategic multi-year initiatives
- Translate business needs into clear documentation, including business use cases, process flows, data flows, traceability matrices, and reporting mock-ups
- Plan and facilitate requirements gathering workshops, stakeholder meetings, and review sessions to drive consensus and approval
- Build strong relationships across business units and support functions to understand operational needs and priorities
- Work closely with development and testing teams to provide subject matter expertise and support issue resolution
- Ensure proposed solutions improve business efficiency, effectiveness, and consistency across products where possible
- Support the planning and execution of User Acceptance Testing, including test plans, scripts, and sign-off coordination
- Provide guidance and support to other Business Analysts within the team
What We’re Looking For:
- Significant experience as an IT Business Analyst within the Commercial Property & Casualty insurance market
- Strong background working with policy administration systems, with experience in Guidewire PolicyCenter particularly valuable
- Experience gathering, analysing, and documenting business and functional requirements for complex system change
- Strong understanding of Agile Scrum and core business analysis methodologies
- Hands-on experience writing user stories and producing clear, high-quality BA artefacts
- Comfortable working closely with business stakeholders, technical teams, and project leadership
- Strong communication, facilitation, negotiation, and presentation skills
- Experience supporting reporting solutions and downstream integrations would be beneficial
Desirable but Not Essential:
- Experience with reporting platforms or reporting-focused change initiatives
- Previous leadership or mentoring experience supporting junior or mid-level Business Analysts
- Exposure to large-scale transformation programmes in regulated insurance environments
About the Company:
A global insurance organisation with a strong reputation for technical excellence, long-term stability, and investment in technology-enabled transformation. The business offers a collaborative and inclusive environment, with a clear focus on improving systems, processes, and delivery capability as part of its wider strategic growth.