Claims Operation Assistant

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Claims Operation Assistant

Claims Operation Assistant

  • Location:

    United Kingdom

  • Contact:

    Junior Garba

  • Contact email:

    Talent@acinrecruit.co.uk

  • Job ref:

    79

  • Published:

    over 2 years ago

  • Expiry date:

    2022-08-16

ABOUT US

AXIS Capital (NYSE: AXS) was named recently as one of the most trustworthy financial companies by Forbes.com for two consecutive years.

We are a global insurer and reinsurer, providing clients and distribution partners with a broad range of specialized risk transfer products and services. It offers various risk transfer products and services through subsidiaries and branch networks in Bermuda, the United States, Canada, Europe, Australia and Singapore.

The company offers insurance services including Property, Professional Lines, Terrorism, Marine, Energy, Environmental and other insurance solutions. The reinsurance services include property, professional lines, credit and bond, and others.

At AXIS, we believe that we are only as strong as our people.  We strive to create an inclusive and welcoming culture where employees of all backgrounds and from all walks of life feel comfortable and empowered to be themselves.  This means that we bring our whole selves to work.

All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin or ancestry, citizenship, physical or mental disability, age, marital status, civil union status, family or parental status, or any other characteristic protected by law.  Accommodation is available upon request for candidate taking part in the selection process.

 

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AXIS:

This is your opportunity to join AXIS Capital in London – a trusted global provider of specialty lines insurance and reinsurance. We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. We also proudly maintain an entrepreneurial, disciplined and ethical corporate culture. As a member of AXIS, you join a team that is among the best in the industry.

 

Job Summary:

The primary responsibility of this 9-month fixed term role (with the possibility to extend further) is to provide timely, accurate and relevant reporting and operational support services to the Claims function. This will mainly involve working closely with the Claims Management Information and Operations function, the Offshore and Claims Adjusting teams as well as other areas of the business. In this role you will produce management and regulatory information, reporting and presentations relative to the claim portfolio. You will also carry out activities that support the day-to-day operations of the business. This role will also engage and introduce the job holder to scheduled projects contained within the International Claims Change Portfolio Plan. An ability to manage a varied workload to meet strict deadlines is essential.

 

Key Responsibilities:

  • Work with various database extracts to deliver information using Excel, PowerPoint, Word and Power BI
  • Support the production of MI and Regulatory Returns on a weekly, monthly and quarterly basis
  • Assist in the preparation of governance papers e.g. Insurance International Claims Committee, Risk Committee and various Portfolio Packs
  • Display information in a clear, concise format to include tables, graphs, charts and reports, consistent with the AXIS brand and Data Policy
  • Review existing Reporting & Process notes as needed, and write up detailed notes with clear instructions that are easy to follow
  • Facilitate and support the offshoring of Reports and conducting regular reviews of Reports that have been offshored
  • Undertake root cause and deep dive analysis into individual claims and groups of claims by utilising internal and Market databases (Lloyd’s CRS, Lloyd’s Insights Hub, ECF2, IMR, IRIS, RiskWrite, CRM, Dynamics & DOCOsoft)
  • Provide support to the broader operational Claims function and Claim Handlers and work to resolve and triage queries appropriately where necessary

 

Required Qualifications and Experience:

  • Educated to degree level, preferably in a numerical or analytical discipline
  • Advanced Excel including pivot tables and vlookups
  • Ability to learn to navigate and understand internal and Market databases (CRS, Lloyd’s Insights Hub, ECF2, IMR, IRIS, RiskWrite, CRM, Dynamics & DOCOsoft)
  • Previous experience with Power BI, Tableau or other databases an advantage but not essential
  • Previous experience working within a Lloyd’s / London Market Insurer an advantage but not essential

 

Other Desired Skills & Characteristics:

  • Using initiative, curious and proactive with a thirst for knowledge in order to learn and grow
  • Ability to present information in a clear and concise fashion relevant to the audience
  • Numerate, analytical and solution focused, working to deadlines
  • Excellent verbal and written communication
  • Excellent interpersonal skills with the ability to build effective relationships
  • Ability to multi task and manage conflicting priorities to tight timelines
  • Effective organisation and planning, work with minimal supervision
  • Accurate with exceptional attention to detail
  • Operate with integrity and professionalism, excellent team working including assisting colleagues
  • Willingness to assume additional responsibilities
  • Ability to develop innovative and pragmatic solutions to problems
  • Ability to work occasional extended hours