Location: London
Salary: £30,000
Type: Contract / Hybrid
Overview
The primary focus of the Claims Administration Assistant is to provide administrative support to the Claims function across London and Europe. The role will be responsible for maintaining accurate claims data, supporting claims processing and ensuring activities are completed in accordance with internal procedures, regulatory requirements and relevant London Market standards.
Key Responsibilities
- Take ownership of weekly, monthly and quarterly reporting, alongside other ad hoc reporting requirements.
- Manage claims processing in accordance with applicable claims procedures, authority levels and London Market standards.
- Proactively manage claims workflows and diaries, ensuring claims are recorded accurately and all relevant documentation is attached to each transaction.
- Maintain comprehensive notes detailing the current status of claims and required next steps, supporting effective claims outcomes and reducing static claims.
- Process and manage settled direct claims, including associated diary activities.
- Complete daily processing activities and identify any incorrect allocation of premium or claims transactions for appropriate correction.
- Correct claims transactions that have followed premium signings into suspense.
- Process manual bridging reserves at quarter-end and reconcile and remove these once accounts have been updated.
- Follow up on direct and manual fees.
- Review loss fund adequacy and support the recovery of loss funds relating to prior years.
- Upload bordereaux where required.
- Monitor and manage outstanding or incomplete electronic claims documentation and submissions.
- Provide general administrative support to Claims Adjusters, including diary, static claim and fee follow-up during periods of increased workload or holiday cover.
- Support other ad hoc administrative and process-improvement projects as required.
- Escalate any suspected financial crime concerns through the appropriate reporting channels.
- Operate in accordance with Treating Customers Fairly and Consumer Duty requirements.
- Identify and appropriately manage any potential conflicts of interest.
- Escalate complaints promptly to the appropriate Compliance and Management contacts.
- Performance Measures
- Accuracy and quality of claims data entry and management information.
- Accuracy and timeliness of reporting.
- Commitment to developing technical knowledge and understanding of claims processes.
- Completion of performance records accurately and within required timescales.
- Prompt escalation and appropriate management of complaints and compliance matters.
What We're Looking For
- Essential Skills & Experience
- Strong data entry and administrative skills.
- Strong numerical ability and attention to detail.
- Proficiency in Microsoft Office, including Excel, Word, PowerPoint and Outlook.
- Strong written and verbal communication skills.
- Genuine interest in the London Insurance Market.
- Ability to work accurately and meet deadlines in a fast-paced environment.
- Strong organisational skills with the ability to prioritise competing tasks.
- A proactive approach to identifying and resolving issues.
Core Competencies
- Communication
- Accuracy and attention to detail
- Relationship building
- Communication and influence
- Organisation and time management
- Accountability and ownership
- Adaptability and teamwork
About the Organisation
The organisation is a global insurance and investment business providing property and casualty insurance solutions to commercial clients across international markets. Operating within a dynamic and highly regulated environment, the business supports clients in managing complex risks while maintaining high standards of service, technical expertise, compliance and operational accuracy.